Recovery satisfaction construct and construct-related: assessment measurement from item response theory

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Date

2019-12

Journal Title

Journal ISSN

Volume Title

Publisher

Universidad del Pacífico. Facultad de Ciencias Empresariales

Abstract

Researchers have explored the antecedents and consequences of recovery satisfaction by creating, improving or using scales. However, scales should be invariant among contexts and cultures. Using item response theory, a methodological approach that helps measure items, we evaluated some constructs related to it. Results, limitations and future research are discussed.

Description

Keywords

Satisfacción del cliente, Teoría de respuesta al ítem

Citation

Hernani-Merino, M. N., Isabella, G., Tarazona Vargas, E. G., & Mazzon, J. A. (2019). Recovery satisfaction construct and construct-related: Assessment measurement from item response theory. Journal of Business, 11(1), 2–13. doi:10.21678/jb.2019.1137