Recovery satisfaction construct and construct-related: assessment measurement from item response theory
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Date
2019-12
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Publisher
Universidad del Pacífico. Facultad de Ciencias Empresariales
Abstract
Researchers have explored the antecedents and consequences of recovery satisfaction by creating, improving or using scales. However, scales should be invariant among contexts and cultures. Using item response theory, a methodological approach that helps measure items, we evaluated some constructs related to it. Results, limitations and future research are discussed.
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Keywords
Satisfacción del cliente, Teoría de respuesta al ítem
Citation
Hernani-Merino, M. N., Isabella, G., Tarazona Vargas, E. G., & Mazzon, J. A. (2019). Recovery satisfaction construct and construct-related: Assessment measurement from item response theory. Journal of Business, 11(1), 2–13. doi:10.21678/jb.2019.1137